MK Madraai

hi I seem to have another urgent matter that needs ur attention, fnb is treating me like a dog that must beg for handout while they dont want to release my money. I reported a matter on the 14th of June about ***** that had happened on my saving account, the *****star transfered money from my saving to credit card and tried to swipe alcohol with 2000, lucky my credit card did not allow them, I reported that matter that following day, on the 14th and i was told that fnb would have to investigate and get back to me within 10 working days, i understood and allowed the law to take control, It has now been 3 weeks without any response from fnb while my money is frozen, i just dont understand why fnb wants to treat me like dog and live of hand out while they hand my money, i understand that they benefitted from the ***** but please fnb be a responsible citizen and return my monye ..