1 reviews | Active since Nov 2013
MIxed reaction
Firstly let me get my gripe off my chest - I am a platinum card holder and have a fairly high spend on my cards each month. Since FNB so called ENHANCED E-bucks and as per their advertising - \made it easier to earn E-bucks"my E-bucks rewards have halved each month since the enhancement - ONLY an enhancement to FNB.<br> Secondly to wait over 20 minutes when phoning the E-bucks call centre for an agent to answer is unacceptable !!!<br> Onions over - now some accolades - <br> 1 Call centre operator friendly efficient and sorted out a serious matter effectively and efficiently.<br> 2 Flight and car booking done on the E-bucks secure website with ease and quick confirmation provided by email of the bookings. Thank you. """
Thank you for taking the time to bring this to our attention as it is always great to receive this kind of feedback. We will ensure that the right people receive your comments. We trust that all future dealings with eBucks will be as positive.
As per your telephonic conversation with Sarah, we have also escalated your concerns through to your Private Banker for further assistance.
Regards,
The eBucks Team
Thank you for taking the time to bring this to our attention as it is always great to receive this kind of feedback. We will ensure that the right people receive your comments. We trust that all future dealings with eBucks will be as positive.
As per your telephonic conversation with Sarah, we have also escalated your concerns through to your Private Banker for further assistance.
Regards,
The eBucks Team