BG
Bruce G
1 reviews | Active since May 2018
19 Dec 2018, 14:38
Misunderstood at high cost
Good day.
I deposited 5 cheques on Saturday at the FNB branch at Metlife Plaza Port Elizabeth.
I was specific about 2 cheques of R5000 thats need special clearance and the 3 normal deposit.
When I called today to query the transaction I was informed that all 5 were deposited as one and will only clear next week, This is unacceptable as i received 3 separate sms notifications about the deposits.
this has left me hanging this month and i wont have any funds available this season.
What can be done to correct this matter asap.
Kind regards Bruce Gordon
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
19 Dec 2018, 15:33 Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply19 Dec 2018, 15:33
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
BG
Bruce G's updateReviewer Update
20 Dec 2018, 16:06Thank you for sorting out this matter so swiftly.
Much appreciated
BG
Bruce G's update20 Dec 2018, 16:06
Reviewer Update
Thank you for sorting out this matter so swiftly.
Much appreciated