Mistreatment at First National Bank Maponya Mal- Please close my account urgently

I am very upset with First National Bank in Maponya Mall in Soweto. They do not treat customers well. I went to the branch on June 2025 with an intention to close my account with them as I can no longer afford it. The consultant I spoke with convinced me not to close it but downgrade to an account that would only charge me about a R6.50 per transaction of which I am completely not using it, only to find out I would be charged every month while I no longer cannot afford the account and had to pay those charges while I had been mislead by the consultant. Imagine, I am paying for an account I am no longer using.

I went to the branch again on the 26th of July and spoke with a Sibusiso to close the account because I can no longer afford it and it has completely not been closed and no request to close it has been sent. Sibusiso promised to call me claiming that he had sent the request to close the account while he was misleading me. FNB Maponya Mall do not care for anyone, all they want is to keep on and on charging while you are not using the account. I am very upset and hurt by the treatment I am getting at FNB Maponya Mall. I am literally being treated like trash. Please help me close my account I no longer need it! I will take this further if I do not get the assistance I need!!