BM
Boitumelo M
1 reviews | Active since Jun 2013
20 Feb 2016, 13:36
Misssing Payment
Where is my Payment?? I am so frustrated with FNB as I write this report. I made an EFT payment to another FNB account holder and the recipient has not received his money a day later. When I selected the account type I made a mistake and select cheque account instead of Savings, what i dont understand is if that is the reason the money is not reflecting on the recipient's side, then why was the transaction successful and not declined? I have never had to long this long for a transaction to clear within the same bank. It is even a waste a money to call FNB consultants nobody seems to know what is going on. this is such a convenience when someone is waiting for their money. Please assist
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
22 Feb 2016, 08:57Hello Man10dla,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 873352.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 873352.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply22 Feb 2016, 08:57
Official
Hello Man10dla,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 873352.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 873352.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
