Mission Impossible - Closing Account

I called a call center to close my account and was instructed to go into any branch. I went to Killarney where i was told I had to go to norwood. I refused and the lady reluctantly tried to help me. After a long while of trying it came to the fact that there is a debit card authorization of R1 which is pending on the account. I asked if I could pay if they could remove it anything and she was like no you have to sort it out. My luck is that it was an iTunes hold. I tried explaining the Itunes is a virtual music store and its not like I could go into a branch and discuss it with them. No assistance. Frustrated I left and started the impossible task of dealing with overseas itunes consultants who explained that they dont have the facility t o cancel the authorisation. They tell me that the hold is cancelled by the bank a few days after as it is merely a security feature. <br> <br> I find it annoying that I am left going up and down and no one will assist me. I can imagine how this wont be sorted out by billing run and I will be forced yet again to pay bank charges. I verified my details, and left all my documents with Anna Telfo please can someone for the love of God close my account