MISSING TRANSACTIONS - PASSING THE BUCK

Since our merchant service has been installed, we have logged numerous complaints about missing transactions. The Technical Department has been sent out 3 times, but to no avail. We have transactions missing since the 28th of February 2015. If I call the finance department, they refer me to the Technical Department, If I phone the Technical Department, they refer me to the Financial Department. If I get upset about no one sorting out the problem, the call normally drops. Then to make matters worse the batch number reflecting on our batch updates differ from their batch updates (which was reported in Feb, March and April 2015) their reply was that they are working on it) We pay our Merchant fees, which is humungous, but we do not get the service we pay for. I wonder if it is a good idea for your business to use FNB merchant machines? Some transactions does not bank, Technical and Financial Departments passes the buck and on top of that wasting business time on repeating the same request over and over. \Are we really moving forward?"Are they really helping? How can you help me?"""