Missing salary payment

My salary was paid into my newly opened FNB Private Bank Account. Received a confirmation email and sms that the money was deposited into my account. Upon inspecting the bank account online I realized the money is gone and was never in fact deposited.

FNB Business Banking confirmed that the payment went off successfully from my employer's bank account, and that the payment is not sitting with Smart Block as blocked.

It has been 6 days later. My private banker cannot trace the missing payment, I went into an actual FNB branch - they cannot trace the missing payment.

I do not understand how a payment can just disappear into thin air. And nobody can provide feedback as to what happened to it.

My private banker cannot seem to solve the problem. Private Banking service suite numbers does not work - you do not get through. I even tried the online chat function and was told to go to a FNB branch who also cannot do anything.

I regret my decision to move to FNB. After being told it is such a good bank, I am really dissappointed. Online platforms is really good, but there is no service orientation.

I am now sitting here at the end of the month, with debit orders starting to go off and no money to cover it. Meaning my personal credit record is also being impacted.

The most help I received thus far is from FNB Business Banking who confirmed the money was paid successfully and it is not on Smart Block.

At a point where I do not know where to turn anymore.