Missing payshap payment

I am very disappointed in FNB.. My husband made a payment via payshap on 1 March 2025 at 07h00 from his Nedbank account which went off successfully in the morning to my FNB account.. We have contacted both our banks... Due to a missing payment because i never received that payment.. Fnb customer service was non existent for 2 days straight.. Eventually got a hold of them just to hear that my husband the sender should log a missing payment.. Nedbank contacted me advising me to contact my bank and provide the UETR nr with date and amount of the when the payment was made, The concerning part is That FNB wouldn't even listen to what i had to say very rude.. Nobody can tell me where that payment is or anything.. This money is needed to pay our debt.. Poor terrible service.. I need answers...