Missing Paypal Refund Monies: ***

Hi I purchased a service from a Service Provider on Fiverr.com platform in 2019, the service was supposed to be rendered in 2019, due to poor service delivery from three different SPs these services was cancelled but didn’t withdraw the money.

I purchase the same service with the fourth SPs, it was the same issue and the last SP started to ignore me and he had breached Fiverr.com’s terms and condition. Then I cancelled the order and as the last SPs started to ignore me saying he is admitted in the Covid-19 ward (he can only assist me once he is discharged). I terminated in 28 November 2020 was also cancelled. Fiverr.com did refund me, into my Paypal account, and Paypal took their cost and refunded the different into my FNB account which was now inactive/closed but I was not aware, hence the money is lost somewhere between FNB and Paypal. I contacted Paypal, FNB and Fiverr.com and no one can help me, saying the money is with FNB, and FNB says the money bounced back to Paypal, Paypal says they don’t have it, FNB should be able to assist and supp**** me with tracking number. This is shocking as the banks are the only powers to track this missing refunds. And Fiverr.com who also supp**** me with the tracking number and which was confirmed by Paypal says I should deal with Paypal or my bank as my Fiverr.com account is now closed. All the information and tracking numbers supp**** by both Paypal and FNB do correspond and make sense.

Paypal has supp**** me a tracking number which FNB Paypal Enquiries confirm this is sufficient for FNB to assist me, confirmed by FNB Paypal Enquiries, Operation Manager, Bafana Mabaso. FNB Paypal Enquiries, Operation Manager, Bafana Mabaso has dealt with this matter and followed up with FNB internally, but they said they don’t have the money.

FNB Paypal Enquiries, Operation Manager, Bafana Mabaso sent me an email confirming he is escalating the matter with Paypal and promised to come back to me, of which to date he has failed to do so. It is nearly two months I last heard from him.

I sent him an email asking him to update me, what is the progress, no respond.

Can FNB and Paypal please track this money and refund me to my same FNB account/Card which has been reactivated, as advice by FNB/FNB Paypal Enquiries.

Paul Mulaudzi