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Roy S

1 reviews | Active since May 2017

23 Oct 2018, 10:27

Missing payment.....still missing at FNB

FNB really dissappoints me. I accidently deposited R10 000 into a closed account and requested that the money be returned to my account. Since then ive been sent from pillar to pos and from *********** to even less *********** personell unable to trace the transaction. Ive sent them proof of the payment and when I call a week later they requested proof again with no results. Its now almost a month and still no communication or response. Instead they sent me the same letter they sent me a year ago telling me the accout is settled and closed. All they did was change the date on the letter. I dont understand why such a big bank cant trace a missing payment. The money was mistakenly paid to Residual account number : ***. ive been promised 10 days but its already 23 days and no results. Unacceptable!!!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Oct 2018, 10:43
Official

Good Day Mr Roy Sias

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

RS
Roy S's update28 Oct 2018, 08:07
Reviewer Update
Below is an email I received from FNB......ITS BEEN 4 DAYS AND STILL NO FUNDS ARE REFLECTING. I CONTACTED THEM THE DAY AFTER AND HAS SINCE RECEIVED NO RESPONSE........PATHETIC!!! WHEN WILL THE LIES END????? ONE WAY THEY CAN HELP ME IS TO STOP THEIR LIES. Dear Mr Sias With reference to the complaint. Kindly note that I have advised by the credit card finance department that the funda should reflect in you standard bank account today. Trust you find the above in order. Yours Sincerely Should you have any further queries, please contact the FirstRand Debt Review Centre directly on the details noted below: Email address: ********** Telephone number: ********** Cherelle Smith | Complaints Administrator | Debt Review Centre | Consumer Segment FNB Towers, 5th Floor, 27 Diagonal Street, Johannesburg, 2001 | Tel: (087 ) ********** | Fax: (086 ) ********** E-mail: ********** | Web: www.fnb.co.za | Mobile: www.fnb.mobi
RS
Roy S's update29 Oct 2018, 09:50
Reviewer Update
Below is an email I received from FNB......ITS BEEN 4 DAYS AND STILL NO FUNDS ARE REFLECTING. I CONTACTED THEM THE DAY AFTER AND HAS SINCE RECEIVED NO RESPONSE........PATHETIC!!! WHEN WILL THE LIES END????? ONE WAY THEY CAN HELP ME IS TO STOP THEIR LIES. Dear Mr Sias With reference to the complaint. Kindly note that I have advised by the credit card finance department that the funda should reflect in you standard bank account today. Trust you find the above in order. Yours Sincerely Should you have any further queries, please contact the FirstRand Debt Review Centre directly on the details noted below: Email address: ********** Telephone number: ********** Cherelle Smith | Complaints Administrator | Debt Review Centre | Consumer Segment FNB Towers, 5th Floor, 27 Diagonal Street, Johannesburg, 2001 | Tel: (087 ) ********** | Fax: (086 ) ********** E-mail: ********** | Web: www.fnb.co.za | Mobile: www.fnb.mobi