MISSING PAYMENT REQUEST NEVER LOGGED!!!! ******* SERVICE!!!

On Wednesday, 5 Dec, I tried phoning Business Banking and got cut off after holding for 7 minutes. I phoned General Enquiries and the lady transferred my call as I was reading back my account number, I once again got cut off. I then reverted to Hello Peter, as this seems to be the only way to get service in our country. A missing payment request was apparently logged. This morning (after numerous call attempts) I finally get through to someone and she tells me the missing payment request was never logged. Your service is absolutely pathetic. How can money just disappear like that? I am flabbergasted at the turnaround time of queries in this country. I am just trying to resolve a R1,000 query which means everything to the person it was paid to but no company has their customers' interests at heart. I am very disappointed.