Missing Payment Payshap

This is Day 1 of what’s already a stressful and inconvenient situation. I made a Payshap payment of R3,000 today from my FNB account to my Discovery Bank account using the correct account number. The payment was marked successful, yet nothing has reflected in my Discovery account.

I contacted FNB through Secure Chat and a tracing case was opened: CAS-***1-X8Q3Y9. I’ve already received some contradictory feedback — for example, being told not to pay after 9pm due to “system updates,” while also being told funds can reflect at any time. It doesn’t make sense.

This delay is highly inconvenient and stressful. The money was meant for something important, and now I’m stuck without access and with no clear resolution in sight.

Please resolve this urgently and keep me informed.