MISSING PAYMENT AFTER INTER ACCOUNT TRANSFER TO CC

I CALLED IN TO YOUR CALL CENTRE AT 08:30AM AND AT 08:35AM ON TUESDAY,12TH JANUARY 2015 ONLY TO BE ASSISTED BY 2 AGENTS WHO WAS NOT WILLING TO ASSIST ME. BOTH AGENTS PUT THE PHONE DOWN IN MY EAR. THE PROBLEM I HAVE IS THAT I MADE A TRANSFER YESTERDAY 11.01.2016 FROM MY MOM'S FNB CHEQUE ACCOUNT TO HER FNB CREDIT CARD (WHICH IS HANDED OVER TO LEGAL), I SELECTED THE OPTION TRANSFER TO CREDIT CARD. THE R 1,000.00 PAYMENT IS NOW NOT REFLECTING IN HER CREDIT CARD. I WANT TO KNOW WHY THE OPTION OF FNB CREDIT CARD IS STILL THERE IF YOU TRANSFER FUNDS THE MONEY GOES MISSING. I WANT THAT R 1,000.00 IMMEDIATELY ALLOCATED AS A PAYMENT TOWARDS THIS CREDIT CARD AND FEEDBACK PROVIDED IMMEDIATELY OR I WILL BE GOING TO THE OMBUDSMAN. I HAVE FULL POWER OF ATTORNEY ON HER FNB ACCOUNTS AND I HAVE MY OWN CARD ASWELL LINKED TO THIS PLATINUMN CHEQUE ACCOUNT.