Missing payment

Item: FNB (First National Bank)
Rating: 1
Author: Karabo P

I transferred payment from FNB to Capitec on the 26/10/2019. To date, 10/11/2019 payment has not reflected on the recipient account. To FNB consultants it is like the normal order of business. They keep on saying they will investigate but no results. Very disappointing.

Helpful (0)

Replies (3)

Karabo P's updateReviewer Update

10 Nov 2019, 18:31

The matter has been resolved after going to Capitec today, discovered that the problem was not FNB

Karabo P's update10 Nov 2019, 18:31

Reviewer Update

The matter has been resolved after going to Capitec today, discovered that the problem was not FNB

FNB (First National Bank)'s replyOfficial

11 Nov 2019, 09:20

Good Day

Thank you for the email.

As per our telephone conversation, you mentioned that the matter has been resolved and you are happy so far with everything.

Please be advised that we will be closing the complaint as per your confirmation.

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply11 Nov 2019, 09:20

Official

Karabo P's updateReviewer Update

11 Nov 2019, 11:47

Thank you to FNB

Karabo P's update11 Nov 2019, 11:47

Reviewer Update

Thank you to FNB