Missing Payment

I have made a payment for an online purchase on the 25th of July 2015, into a Standard Bank account and the payment is not reflected. I have Informed FNB over 2 days ago and have not received contact from anyone on the matter, only that they have booked my request as a missing payment. It is an issue concerning me deeply, and I feel not enough urgency is being performed to resolve the matter.<br> <br> I have heard other complaints of missing payments where it has taken over 2 months for a response to come in and poor customer service. I do not wish to experience this. I have attached the proof of payment regarding m transaction as well.<br> <br> Please may you assist me in resolving this matter.<br> <br> Kind Regards<br> Kamogelo Mosime<br> [Email Removed]