1 reviews | Active since Jun 2015
Missing Payment
I made a payment to a Capitec account on 1 March and the recipient did not receive the money. I then launched a query via the FNB App Chat on 15 March and was told they would look into it and it would take 30 working days. 30 working days later I enquired again and was told they have not received feedback. It has now been 5 months and every time I ask; I get "we are working on it".
I need feedback on this matter!
Good Day Sarona ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Good Day Sarona ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,