JL
Julian L
1 reviews | Active since May 2018
31 May 2018, 16:06
Missing payment
i made Eft payment to my friend who is using Capitec bank on the 24 March 2018 but she did not receive that money and I called Fnb call center to inquire about the money ,they said it is showing as a missing payment on their system she should receive it within 7 working days but up to now she ha s not receive anything .please help ..
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
01 Jun 2018, 08:50Good day Julian,
I tried contacting you, to no avail.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
FNB (First National Bank)'s reply01 Jun 2018, 08:50
Official
Good day Julian,
I tried contacting you, to no avail.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
JL
Julian L's updateReviewer Update
04 Jun 2018, 14:52Thank you I ve just received the statement from Capitec bank the client did receive the funds She is the one who **** she received it on the 28 March 2018 .Thank you so much for you assistance...
JL
Julian L's update04 Jun 2018, 14:52
Reviewer Update
Thank you I ve just received the statement from Capitec bank the client did receive the funds She is the one who **** she received it on the 28 March 2018 .Thank you so much for you assistance...
FNB (First National Bank)'s replyOfficial
05 Jun 2018, 10:11Good day Julian Langa,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Premier Resolution Centre on ***0 or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Best regards,
FNB (First National Bank)'s reply05 Jun 2018, 10:11
Official
Good day Julian Langa,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Premier Resolution Centre on ***0 or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Best regards,