Missing payment

On the 16/11 I did a transfer to a client's Absa credit card from my FNB account. I called FNB Disputes on the 24/11 and spoke to Zuki (Ref no. RM***), who advised that it would take 5-7 working days to resolve the query, as the monies were sitting in Absa suspense account, I called back again on the 02/12 and spoke to Nomfanelo and requested the matter to be resolved the same day, Nomfanelo called me back that afternoon (02/12) with a Ref no. *** advising me that there was no response from Absa, I then requested that she send me all the correspondence she had between FNB and Absa, today is the 04/12, 16:40 yet no phone call or email from Absa or FNB, the client is now requesting I pay the amount in cash.