HM
Happy M

1 reviews | Active since Oct 2016

08 Oct 2016, 01:40

Missing Money

<p>I went to withdraw money at the FNB ATM and money did not come out and the next moment I get an sms that R2550.00 had been withdrwn somewhere else. I approched the FNB branch to cancel my card and Inquire about my money and I got a letter telling me that they are in no position to accept liability for the cost. I do not understand cos I used FNB ATM and they should be responsible since its their property.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Oct 2016, 09:01
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Veni Soobramany

Email address: ***

Tel number: *** (option one)

HM
Happy M's update20 Oct 2016, 11:26
Reviewer Update

Thank you FNB gave me full amount of my money I really appreciate it.