Missing money

I just called your investment Line and I spoke with a young man who was obviously lazy to assist me with my query. After explaining to him that I have been taken from pillar to post he referred me to the branch. I told asked him why he couldn't assist he said I just have to go to the branch. When I asked him for his name he then hung up on me.

I have been taken from pillar to post back and forth with the following query onTuesday, 22 April, I transferred R800 from the Anzo Grocery Stockvel account to my personal account (the transaction was authorised by all members) While the funds have been debited from the Stockvel account, only R400 reflected in my personal account.

I attempted to resolve this by calling ***, as advised. Unfortunately, after waiting on hold for 12 minutes, the call was disconnected without any assistance.

I then logged a request online, visit www.fnb.co.za and navigate to Contact + Tools > Contact us > Queries. Add the details of your query, and a banker will contact you to assist with your request. I also visit the FNB app. On the homepage, select the information tab and then ‘have your say’. This feature will allow you to log a query, compliment, or complaint. Please select ‘Investments: Cash’, as your request type.

Still no assistance or call from any of your departments.

I would greatly appreciate your urgent support in resolving this issue and providing clarity on the status of the transfer. If possible, I kindly request a call back to discuss this matter further.

Thank you for your prompt attention.

Kind regards, Anne Mdletshe

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