JD
Joyce D

1 reviews | Active since Aug 2018

30 Aug 2018, 18:26

Missing money

I have a trading account with fxtm.

I explained to them that fnb closed my account without my knowledge and when I went to fnb they destroyed my card and gave me a be one.

Since then I have been struggling to get my money. Fxtm tells me Fnb has the money when I go to Fnb they tell me fxtm has my money.

I am tired of this situation of being played around. Being transferred from pillar to post.

I want my money and no explanation.

Whoever my money (Fnb or Fxtm) I want it asap.

It's been 2 months and both big companies are failing to trace the money instead they blame each other and I am trapped between them.

I am tired

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2018, 11:35
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the branch to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***