GB
Grant B
1 reviews | Active since Mar 2009
17 Nov 2015, 19:10
MISSING FUNDS / LOST INTERNET TRANSFER
Hi<br> I am an ABSA Private Bank client. I transferred R2000.00 to an old school mates account on Friday 13th November and to date the funds are not reflecting in her account. I did this via an IIP (Immediate interbank Payment) for which I am charged and still the funds are not reflecting. Please advise what is happening? I have proof that the payment was made. Please contact me to send it through if required. Please attend to this matter urgently<br> <br> Regards Grant
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FNB (First National Bank)'s replyOfficial
18 Nov 2015, 08:19Hello helloyou,
Thank you for your posting.
Kindly be advised that the matter needs to be referred to your bank for investigation.
ABSA will have to assist you with this matter as a query and will liaise with FNB for resolution.
As per POPI legislation FNB can only assist the account holder with this matter as we are not permitted to divulge information to any other person than the account holder.
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for your posting.
Kindly be advised that the matter needs to be referred to your bank for investigation.
ABSA will have to assist you with this matter as a query and will liaise with FNB for resolution.
As per POPI legislation FNB can only assist the account holder with this matter as we are not permitted to divulge information to any other person than the account holder.
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply18 Nov 2015, 08:19
Official
Hello helloyou,
Thank you for your posting.
Kindly be advised that the matter needs to be referred to your bank for investigation.
ABSA will have to assist you with this matter as a query and will liaise with FNB for resolution.
As per POPI legislation FNB can only assist the account holder with this matter as we are not permitted to divulge information to any other person than the account holder.
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for your posting.
Kindly be advised that the matter needs to be referred to your bank for investigation.
ABSA will have to assist you with this matter as a query and will liaise with FNB for resolution.
As per POPI legislation FNB can only assist the account holder with this matter as we are not permitted to divulge information to any other person than the account holder.
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)