Hellopeter
Share Your Experience
jS
jameel S

1 reviews | Active since Sept 2012

12 Nov 2017, 18:02

Missing funds from account FNB did not solve issue

I have emailed FNB previously with regards to funds mysteriously disappearing from my FNB cheque account

However I was contacted by an FNB consultant but did not have my bank card with me so I was unable to answer the security question which is understood. I was promised that I will be contacted again. I was but only for products offered by FNB which I was not interested in.

On the 11-11-2017 I deposited money in my account and noticed that R16 miracously disappeared. The day after the 12-11-2017 A further R34 disappears

This is a concern. I want answers FNB and I need it ASAP.

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2017, 09:50
Official

Hello James88,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

jS
jameel S's update13 Nov 2017, 10:28
Reviewer Update
Hi Daffnie i was just contacted by Christina, she could not clarify what has happened to the outstanding balance as there was still a deficit after her calculations. i do not understand how FNB can employ a person who cannot count and do simple addition & subtraction after contact with FNB consultant my query has still not been solved neither have i been provided with any clarity this calls for great concern
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2017, 10:39
Official

Good Day James88,

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

jS
jameel S's update22 Nov 2017, 08:41
Reviewer Update
Hi Daffnie it has been 9 days and i have not recieved a response from FNB i requested a transaction statement from Christina and that was not recieved please respond as a matter of urgency via email as it is evident that this query of a customers funds mysteriously disappearing is not a priority for FNB
jS
jameel S's update22 Nov 2017, 08:41
Reviewer Update
Hi Daffnie it has been 9 days and i have not recieved a response from FNB i requested a transaction statement from Christina and that was not recieved please respond as a matter of urgency via email as it is evident that this query of a customers funds mysteriously disappearing is not a priority for FNB