Missing funds

I'm not happy with FNB customer service shame I sent R340 to my sister Last year 2nd of December but the money didn't reflect I reported it to fnb 🤦♂️then they told me about feedbacks and stuff and they even asked for my sister's bank statement 🤦♂️I sent it to them last month around 5th January then I emailed the advisor who asked for my bank statement she said the matter is taking longer than expected 🤷♂️wich means it's now third month and the worst they're failing to give a simple answer wich is yes or no will I get my money?🤦♂️even on the app they keep disconnecting me and they say it is missing funds am I the one who is supposed to find them then ****

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