MISSING FUNDS
A payment was made into my bank account, from Mercantile, on the 30th of April. It was for the amount of R4465.28. The money has not appeared in my account and no-one seems to know where it is. I have now established that this is not something that Forex can handle, as it wasn't an international transfer as it was done in ZAR. I have called FNB several times, I have emailed too. I have still not had a resolution. My money is still missing. My account is now overdrawn and debit orders have been rejected. This is ridiculous! Where is my money?
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FNB (First National Bank)'s replyOfficial
09 May 2019, 16:46Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Best regards,
FNB (First National Bank)'s reply09 May 2019, 16:46
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Best regards,