YG
Yvonne Garnett-Bennett

1 reviews | Active since Oct 2017

17 Oct 2017, 15:09

Missing Funds

I was accused of ***** and my account frozen. I was innocent and proved this by going to the SAPS and clearing my name. I sent all documents and statements through and eventually my account was released. During this time funds were paid into my account. These funds are still missing and upon contact with the bank and various supervisors etc, 3 months later still no response or any assistance from FNB as to where my missing funds are. It was not sent back to the sender as I have proof thereof. The normal response I receive is usually that they have no idea what to do or to which department to refer me, resulting in me contacting almost all numbers etc I can find on the internet. Not only is my money missing, to this day I have not received further contact by the bank as to resolving this issue while they know of the situation and I regularly send emails asking for updates relating to my situation.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Oct 2017, 16:58
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

YG
Yvonne Garnett-Bennett's update25 Oct 2017, 16:12
Reviewer Update
I will comment on my own complaint. Thus far I have been contacted by no less than three FNB Call Centre employees. Neither has a clue what is going on. I keep sending the information, keep explaining to each person and nothing gets resolved. I get the impression nobody is going to sort this out. They keep passing me from consultant to consultant with no knowledge of the situation or answers to my questions. They will get back to me...... Is this on purpose? To avoid the issue and buy time? Keep me happy as I should think that something is being done? The service I receive is more frustrating than helpful.