1 reviews | Active since May 2016
Missing funds
<p>Via online banking I closed an investment account and funds was to be transferred to my cheque account. This was on 27th June and up till now, one month later the funds are not reflecting in my account. I have emailed and running around in circles via the secure chat on the FNB App.</p> <p>Please can someone at least give me a straight answer as to where my funds are and when will it be transferred to my cheque account as requested? </p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Hi Daffnie
Has there been any progress on this complaint? It is now more than 2 months since the transaction and still waiting for any signs of the funds in my cheque account? My account is now in debit and after years of being a FNB customer, both as Premier and Private, I guess it is time for us to part ways.
Could you arrange for all my personal accounts to be closed ASAP.
Regards
Eugene
Hi Daffnie
Has there been any progress on this complaint? It is now more than 2 months since the transaction and still waiting for any signs of the funds in my cheque account? My account is now in debit and after years of being a FNB customer, both as Premier and Private, I guess it is time for us to part ways.
Could you arrange for all my personal accounts to be closed ASAP.
Regards
Eugene
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Hi Daffnie
Another week, still no response regarding this issue. How long does it take to figure out when and where the funds was transferred to other than my cheque account. The longer I wait, the deeper my account goes in debit!
Whats super frustrating about this issue is that if I could go through to a branch to sort it out I would, but I am not in the country and wont be back till mid 2018. I have emailed, chatted via the secure chat on the App, but not getting any nearer to an answer.
Can someone at least sort this out ASAP.
Regards
Eugene
Hi Daffnie
Another week, still no response regarding this issue. How long does it take to figure out when and where the funds was transferred to other than my cheque account. The longer I wait, the deeper my account goes in debit!
Whats super frustrating about this issue is that if I could go through to a branch to sort it out I would, but I am not in the country and wont be back till mid 2018. I have emailed, chatted via the secure chat on the App, but not getting any nearer to an answer.
Can someone at least sort this out ASAP.
Regards
Eugene