Missing funds
<p>On Sat the 11th Feb 2017 I transferred over R100000 from FNB to my Capitec personal account and I also transferred R50000 into my mom's Nedbank account. The money reflected in my mom's Nedbank account the very next day however I am still waiting for the money to reflect in my Capitec account. I have been trying to get this resolved since Monday the 13th Feb and all FNB says it that they need to investigate and it will take a week to do so. This is unacceptable as I need to use my money which FNB has lost. I have contacted Capitec and they confirmed that no funds have been paid over to them. When I went in to the FNB branch I was advised that my Capitec account is not active which is why the money was not transferred. This is not true as my Capitec account is open and active. I WANT MY MONEY TODAY please and if i do not get it today I will be going to the banking Ombudsman. Kindly note that I will also be contacting Carte Blanch and every other media possible if this is not sorted out today. Please call me to resolve the issue</p>
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
