missing ewallet money assisted by FNB consultant

This is a formal complaint concerning the ewallet services rendered at the FNB Branch in Phutaditjhaba in the Eastern Free State. On Novemebr 28 2017, I went to withdraw funds from my ewallet account ( ********** 514) at Phutaditjaba FNB Branch. The account had a positive balance of R 2200.00. I requested assistance from one of the FNB consultants at the branch to help with withdrawing the funds. I indicated to the consultant that I need R2200.00 Withdrawn from the account, the consultant requested a pin for me and withdraw and amount of R220.00. I advised that the amount is not correct and the consultant said they had made a mistake and went on to request another pin and this time the amount they withdraw was R 1080.00 Which brought the total to R1300.00. In addition, the consultant requested another pin and then withdraw another R 500.00 and the total came to 1800.00 and advised that I have reached my daily limit and should come back the following day. A different consultant helped the following day when I went to withdraw the remaining funds and they indicated that there are no funds left in the account.

Then I went into the branch, reported the incident to the Branch Manager keke Makhubo and an investigation was carried out. In addition, it appears that the remaining balance got withdrawn 5 minutes as I had left the ATM.

now I keep going to the branch and i am told that the investigation is still under way. the money i was deposited still not been refunded