TT
Thabo T
1 reviews | Active since May 2014
05 Mar 2026, 07:38
Missing eft immediate payment
FNB is unable to help us trace payments made to my husband's account. There were two immediate payments totalling R10k made to his savings account on the 01st of March. Despite confirmation that the funds left the remitting bank, FNB keeps sending us back to the depositors, of which the reversal can take up to 40 days from their side. We went to the Seshego branch and today the lady on the secure chat said only internal transfers can go through the account. The funny thing is that on Monday we did an immediate payment from Absa to the account in question and it went through . We just need the money in the account, that's all we are asking for. Not a 40 days wait.
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FNB (First National Bank)'s replyOfficial
05 Mar 2026, 08:41Good Day Thabo Teke,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is : ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is : ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply05 Mar 2026, 08:41
Official
Good Day Thabo Teke,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is : ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is : ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,