1 reviews | Active since Jul 2011
Missing E-Bucks
<p>I miss e-bucks and I get penalize for something that they cannot give me an explanation, waiting since February 9th with the following message " </p> <p> </p> <p>I am very annoyed and i never thought FNB will be so lousy to do this. 1. When setting up your acc telling you to use Premier suite but <br />REFUSE to tell you that they penalize you on E-BUCKS as they see it as visiting a branch. 2. Remove me from discount levels because my account is not in<br />good standing - WHERE???????? 3. Tell you that you dont qualify for certain requirements but you have to go to another screen to see the full description.</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Hi Keelyn @ **********
FNB need more people like you and i dont know if your manager will see this but if i must rate your service i can gladly give you 11 out of 10.
Thank you for the help.
Hi Keelyn @ **********
FNB need more people like you and i dont know if your manager will see this but if i must rate your service i can gladly give you 11 out of 10.
Thank you for the help.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***