TL
TEBOGO L
1 reviews | Active since Dec 2015
17 Dec 2015, 13:19
MISSING E-BUCKS
ON THE 16TH NOVEMBER 2015 TAKE A LOT REVERSED MY E-BUCK INTO MY ACCOUNT AFTER I CANCELLED A ORDER WITH THEN AND TO DATE THE E-BUCKS ARE NOT IN MY ACCOUNT. I HAVE BEEN CALLING E-BUCKS CALL CENTER AND WAS ALLOCATED A REFERENCE NUMBER BUT TO DATE AFTER NUMEROUS CALLS NOBODY HAS CALLED ME BACK AND THE E-BUCKS ARE STILL NOT THERE. WHAT A PATHETIC SERVICE FROM THE BANK I HAVE BEEN USING FOR OVER 15 YEARS,
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FNB (First National Bank)'s replyOfficial
17 Dec 2015, 13:40Hello lelewaka,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834470 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834470 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,
FNB (First National Bank)'s reply17 Dec 2015, 13:40
Official
Hello lelewaka,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834470 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 834470 .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Best regards,