Missing deposit

To put it mildly, I am extremely disappointed in the awfully poor service I receive from FNB. On 19 December 2017, I made an EFT of R2000 to my husband's Nedbank cheque account. The money mistakenly went to a paid-up and dormant personal loan account. According to Nedbank, the money went back to FNB. On 8 January 2018, I reported the missing deposit to Me Refiloe Maboi. 7 working days later, I have not received any feedback from her yet. On 17 January 2018, I contacted FNB again and spoke with 3 different persons, among others, Thandi and Luke. Me Maboi refuses to answer my calls. After hours on the line with FNB, listening to music, I was informed that no case has been reported/lodged as yet and that it AGAIN must be reported. Today, January 25, 2018, still no word or news about the missing R2000. My family and I had to make ends meet during the Festive season and also through the financially difficult month of January, without this much-needed funds. This is absolutely inhumane.