Missing Card Transactions - For Nearly Two Months

<p>On the 24th/25th November last year we had a card machine become faulty after trading, it would not bank the transactions that took place on the device that night to the value of about R8000. So we scanned each and every slip and mailed it through to FNB Merchant Services with the following reference number INC ********** 23947. On the 15th of December I received a mail from one Bernadette Deloprt saying the problem had been resolved and the missing transactions settled in a new batch. On investigating their report and the batch they were saying the transactions were settled in it became evident that the missing transactions were NOT part of that batch, in fact, I scanned the entire batch and sent it back to them saying they have not resolved the issue. I called a few days later and spoke to Gladness, she said she agrees that the missing transactions were not part of the bacth that was settled and would get back to me. I heard nothing back from her. Every time I call I get a different person. I cannot actually cope with the horrible experience this has been. I am a business owner, I dont have time to call and email a million times before resoling this issue. I am ready to cancel all accounts with this bank because of the money and time lost. Its shocking!!!!</p>