AT
Adri T

1 reviews | Active since May 2017

02 Jun 2017, 09:48

MISSING BANK CARD

<p>CCD received my new FNB bank card on 25/05/2017 (received SMS confirmation). They confirmed that delivery will take place on 31/05/2017 between 08:00 and 10:00 (received SMS confirmation). I was informed to have my ID ready for delivery on 31/05/2017 between 08:00 and 10:00 (received SMS confirmation). On Wednesday 31/05/2017, the day of supposed delivery, I received and SMS and telephone call indicating that "CCD aer experiencing delays (received SMS confirmation).</p> <p> </p> <p>On Thursday 01/06/2017 I phoned CCD to find out what the delay was and when delivery will take place. In total I phoned about 10 times. Every time the phone was picked up after ringing for about 5 minutes and the call dropped immediately. On 02/06/2017 I tried again with the same result.</p> <p> </p> <p>Where is my FNB bank card and what is going on with CCD not answering their phones? I smell a rat.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2017, 11:06
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)