EJ
Elize J
1 reviews | Active since Jun 2018
23 Aug 2024, 15:24
Missing amount Ewallet
I received 2 different ewallets with 2 different pins. One was for R1000 and the other was for a R300. I only received the R1000. When I called the bank and the secure chat they said I withdrew the whole amount yet I only got a R1000 this is a *******.i am so so ****ed
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Replies (2)
FNB (First National Bank)'s replyOfficial
23 Aug 2024, 15:49Good Day Elize James
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply23 Aug 2024, 15:49
Official
Good Day Elize James
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
EJ
Elize J's updateReviewer Update
23 Aug 2024, 15:50I logged a complaint on the app and I was told I withdrew the entire amount whereas I only receive a R1000
EJ
Elize J's update23 Aug 2024, 15:50
Reviewer Update
I logged a complaint on the app and I was told I withdrew the entire amount whereas I only receive a R1000