Missing 1 Gig of data

<p>On a Sunday the 28th of August 2016 at 14:45, I bought 1 Gig of data for R149 on my FNB cellphone banking, the money was deducted but no data was received, I called my service provider vodacom, and they told me to contact FNB in 24 hours, when I did contact FNB the following day, they told me it was not 24 hours yet and that I should wait, I then decided to give them a chance and then Wednesday the 31 August 2016, I went to FNB and made a call to their call center I spoke to someone who said to me they first have to make a claim and I shall be answered in 3-5 working day, and at this point I was really angry because I keep on having to buy more data, when I know I already paid for data. Then a week went by and no one had gotten back to me, I AGAIN!!! called the call centre telling them my problem and now I am very angry because, its been more than 5 working days no one has contacted and when I call them a guy by th name of Bongani refers me back to my service provider, when I got hold of my service provider AGAIN, they told me no FNB is the one that deals with your money and they should therfore be the ones rembersing you, then I rushed again to call FNB and now the lady on the otherside told me, she has laid ANOTHER!!! claim and in 24 hours FNB would contact me, its been 24 hours later still no data and no contact from FNB, so tell me what do I do in the case, not forgetting that I will need to buy more data, so now I am sitting on 11days later and not a day has FNB contacted me.</p>