EB
Ethan B
1 reviews | Active since Jan 2020
22 Jan 2020, 06:27
Missed the mark
My request to downgrade my premier account has still not been resolved which is quite disappointing for a bank who is usually efficient and prides itself on service.
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Replies (4)EB
Ethan B's updateReviewer Update
22 Jan 2020, 06:30This is since the 2nd January
EB
Ethan B's update22 Jan 2020, 06:30
Reviewer Update
This is since the 2nd January
FNB (First National Bank)'s replyOfficial
22 Jan 2020, 12:18Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply22 Jan 2020, 12:18
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
EB
Ethan B's updateReviewer Update
24 Jan 2020, 18:26I was contacted by FNB and told they would have a specialist contact me to resolve my issue with 24 hours. That was 2 days ago. I'm still waiting and my dissatsifaction is growing.
FNB you are dragging your feet and turning a fan to a frown.
FNB you are dragging your feet and turning a fan to a frown.
EB
Ethan B's update24 Jan 2020, 18:26
Reviewer Update
I was contacted by FNB and told they would have a specialist contact me to resolve my issue with 24 hours. That was 2 days ago. I'm still waiting and my dissatsifaction is growing.
FNB you are dragging your feet and turning a fan to a frown.
FNB you are dragging your feet and turning a fan to a frown.
EB
Ethan B's updateReviewer Update
24 Jan 2020, 18:37Pathetic service actually
EB
Ethan B's update24 Jan 2020, 18:37
Reviewer Update
Pathetic service actually