MISSED PAYMENT ON A PAID UP LOAN AND PAID-UP LETTER WITH NO DATES.

Took a loan with FNB 01/2022 and repaid it in full the same month. 13 months later on my credit report shows that I haven't paid and the loan is in arears. I wrote a review about it and Mavis Mashele responded and asked me to send a credit report and she will send a paid up letter she will ask the relevant department to update the report. She send me paid up letter which is not dated at all. This means it might still come back with missed payment for a loan I paid up the same month I took it.

I wrote her an email she responded: Good day

We hereby acknowledge receipt of your email.

Kindly be advised an urgent request was sent to the relevant department for assistance, once feedback has been received, we will advise accordingly.

We deeply value your relationship with FNB and are committed to providing you with the highest level of service simply because our customers deserve the very best.

Regards Mavis Mashele PPCB CARE

There is no guarantee here that the missed payment will be removed: "We deeply value your relationship with FNB and are committed to providing you with the highest level of service simply because our customers deserve the very best."

"HIGHEST LEVEL OF SERVICE SIMPLY BECAUSE OUR CUSTOMER DESRVE THE VERY BEST." Missed payment on the paid up loan and undated paid up letter and 1 and half hour on the phone talking to 8 different consultants all transferring me to a relevant department. Is there really a relevant department for anything at FNB? Which department gave a wrong update on my credit report? With and undated paid-up letter now no guarantee that missed payment will be removed.

Kind Regards, Nono Mary Kole *** ***