Miss Thokozile Dladys Mngomezulu

My name is Thokozile Gladys Mngomezulu. I here by laying my concern about FNB on the 28March early in the morning at about 7h00 am I went to the bank (Atm)to get some cash. I inserted the bank card after that the machine give the option to enter my pin number. I did entered my pin innocently not knowing that I was hacked. After that my card didn't come out and no cash came out. I thought the card is been swallowed by the machine. I want to the door of the bank to quee to get inside an open another bank card. While I was on the queen receive message of withdrawal of the money the money I rash to the machine and call 087 to cancel the card. All my money was withdrawal at 12h00 was transferred to the cash then they swap my bank card to buy goods with the other money was withdraw as cash lodge the complain. I was give the case number they told me they are going to investigate. When I went to the bank to get outcomes, they told me I was wrong to press the pin number. Firstly the was no security guard at the Atm. Secondly no body told me not to insert the card. I was treated unfairly. They have to give me all the information when we open the account no after the damage is done. They have give us all those tips before we come across the problem.