Miss Informed Staff & Poor Response Time

After much delay with my credit application, I was eventually contacted by a sales agent to create my account. A lady from the complaints division contacted me to ensure it was all sorted. She told me the credit card would be there by latest Tuesday and ready for collection. The sales agent informed me I would need my ID to collect.<br> <br> Tuesday came and the branch still did not have my credit card. After contacting the credit card division, they said it was with the couriers and on the way to the branch. I was unable to collect and asked a relative to collect, I gave them a letter of consent, my ID and their ID. The branch told us he is unable to collect on my behalf after being told someone would be able to collect on my behalf.<br> <br> I was then informed I need proof of residence, when someone already told me (as well as stated in an SMS) that only my ID is required. Another representative told me your N1 City branch was open until 17:30 - this seemed a bit late and asked her to confirm. It turns out they close at 15:30. We went there only to find it closed.<br> <br> Your staff are misinformed. I expect FNB to arrange with me and the branch that it be collected by a relative.<br> <br> Contact me ASAP!