misrepresented

i am totally disgusted in fnb i have switched accounts from nedbank to fnb 3 months ago because they offeted me a Premier acc with all benefits the account offered after my salary shows 3 months in my account Today after visiting my branch to activate the add ons like overdraft personal loan and credit card they had a different story and said i still cant get it the system must still update my payments I decidef to phone the premier acc helpdesk am to my surprise i was told o do not qualify to have a premier acc seeing that i dom not earm more than 16000 per month an must downgrade to a gold account Tjis is a total misrepresented by fnb and is not acceptable and would like wjat tjey ate goimh to do about it seeimg that nedbank offered me the same package at that time which i should have taken but its to late now i also wanyef to speak to someone with authority with no avail