Misrepresentation of service charges

Hi there,<br> <br> I was \upgraded"from my FNB Gold account to the FNB Islamic Platinum Cheque account. I had specifically told the representative who called me that I do not wish to be upgraded if I will now begin to be charged service fees. I was on a pricing scheme whereby my monthly service fees were waived as long as I maintained a minimum balance in my account.<br> <br> However"