Hellopeter
Share Your Experience
SD
Shehaam D

1 reviews | Active since Sept 2013

15 Sept 2021, 12:44

Misrepresentation

In August 2021 i called the FNB Call Centre to apply for a new bank account with FNB, i was not sure initially about opening an account with FNB but saw that if you opened an account with FNB and link two debit orders to your account you would qualify for R1000 cash paid to your account, however since the account was opened in August 2021 i have not had the cash paid to my account so they blatantly lying just to get customers to open bank accounts with them. I want this matter investigated or i will take this matter further. I will contact the Consumer Protection Board and ombudsman for the banking sector as this is a misrepresentation. I await a speedy and satisfactory response to my complaint or i will most definitely take this to the next level as confirmed earlier in the complaint and i will be cancelling my account as i sure as hell do not want to be with a bank who lies to their customers. This is coming from a veru unhappy and angry customer

0
Replies (1)
SD
Shehaam D's update17 Sept 2021, 06:39
Reviewer Update
So I get a whole long essay from FNB explaining their reasoning behind the misrepresentation of this offer which they have for their new customers, however all the boxes on my side are ticked but from the email reply I received they are clearly not going to honor this offer, so I have decided to take the matter to the next level which is all the social media sites, ombudsman, consumer board etc, I will rub FNB's name through the mud as they are creating false expectations to their customers and it is really no good for any business to do this..not even a month and already I am experiencing issues with a bank that I thought of highly, clearly I was so mistaken about the ethics of this service provider. VERY UNHAPPY CUSTOMER...