Misrepresentation

I have to say i am truly disappointed with FNB Credit protection claims, First of all when you call the call centre the person who answers is quick to say she does not deal with the matter, I have submitted a claim for credit protection on my loan due to retrenchment and that was on the 8 august 2019, This was the email i received

Good day,

Thank you for your recent contact with FNB Claims Department. Please be so kind to supply us with additional information in order for us to efficient provide feedback regarding the claim.

We require the following information:

Retrenchment documents:

Documentation required: Retrenchment letter (The letter must stipulate retrenchment Clear certified ID copy UI19/Certificate of service (This does not serve as a retrenchment letter) Company Liquidation is also covered

And Guess what i sent all that information, i sent my copy of id, Retrenchment letter as well as the UI19 form, but guess what when i call today i am told that i need to sent certificate of service?

The automated email states certificate of service/UI19 and i have sent UI19 when i tell the woman who answered the phone she tell me that is what is required and i clearly told her that the same information is on the UI19,

Reason why i am furious is that i have never received a single feedback until i called today and another thing before i submitted those documents i called and asked about what is needed and i was told about UI19, certfied id and letter of retrenchment can someone who knows what he/she is doing get to this and urgently so, as iam not in a position to pay any loan this month because what i have needs to carry for sometime,

I have enough experience in the insurance industry so please i do not want to take drastic step for such a small thing sort it out get competent people to deal with this,

What worries me is that i have so many products with FNB and just a small thing is hard to resolve worries me alot and makes me wonder if i have the best service provider.

Regards Thapelo