Misrepresentation

Moved from ABSA due to minimum saldo requirement not to pay service fees. In the discussions it was made clear to me that i could receive the same benefits as my wife and not pay any bank charges because we are over sixty. On checking my accounts i see that i am now paying fees on drawing more than r5000 per month. I have now asked for an interview with the CEO - , MD or who ever is in charge but have been kept on line for over 3 weeks. I have been told that i need to use this forum for a reply. I again would like to make it clear that i have not paid service fees of any kind in the previous 20 years.