Misrepresentation

I have been an FNB Private Client for almost a year now.<br> <br> I was informed on entering the slow lounge at OR Tambo International airport that I had two free visits.<br> <br> Naturally I was shocked that I was charged R500 for my 10 minute visit to the lounge.<br> <br> As per the Private Client Terms and Conditions, nowhere does it clearly state that one is reliant on having an FNB credit card in conjunction with being a private client in order to have this benefit. <br> <br> Only after this did I research and found the following: [URL Removed] where it is stated. Also the cost R250 is stated.<br> <br> I find this type of fine print to be very shady and scrupulous. The fact that the lady on entering the lounge notified me that I qualify for two free visits is *****ul@nt and misrepresentation. Furthermore the fact that I was charged R500.00 instead of the latently stated R250.00 is pure t h e f t. <br> <br> I have therefore downgraded my account to Gold as I see no purpose to paying inflated rates with no benefit.<br> <br> I was denied a refund subsequently and will be reporting FNB to the banking adjudicator for misrepresentation.