Misreprentation
Why are we not told of the fees applicable for the slow lounge, I was charged 500 for this.. I wasnt even told what are the peak times. I was told I had a number of free entries. Your website doesn't say anything about fees. I feel there's alot misreprentation. You need to be upfront with your fees. My money needs to be reversed
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FNB (First National Bank)'s replyOfficial
02 Oct 2019, 08:43Good day Lungile Lele Tshabalala,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply02 Oct 2019, 08:43
Official
Good day Lungile Lele Tshabalala,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***