Misplaced funds due to FNB branch Consultant

I have experienced the worst service since I lodged my claim with FNB. It has been a whole year now since I submitted all my affidavits stating what my problem was and how my funds went into another person’s account whilst I was under the impression that I was paying for my vehicle. FNB had been of no asssitance to me since January 2017 when I lodged my incident with them. I have been using my own resources to contact FNB and find out about the status of my query. But till today I am being told that my query has been reported. If it has been reported why am I still waiting for a response? My credit record has been affected, my vehicle was almost repossessed, i had to pay for legal costs to stop my vehicle from being taken away. I have been paying huge amounts of interest on my vehicle account as it was written off because of the error that the FNB Consultant made. I feel that FNB does not care about its customers and that they only care about making money from us. I have experienced the worst with this ordeal and I will be taking this matter to the banking Ombud with the hope that at least they will help me. I am appalled by FNB and I have been a customer of theirs for so many years.